Refund policy

Refund Policy

 

At Plenums Made Easy, every product is custom fabricated to order based on the exact measurements and specifications provided by our customers. Because of the custom nature of our products, all sales are final.

We do not offer returns, exchanges, or refunds under any circumstances, including for items damaged during shipping. Please ensure that all measurements, options, and details are correct before submitting your order.

 

Order Accuracy

Once your order is placed, it enters production and cannot be changed, canceled, or refunded. Customers are responsible for ensuring that all measurements and product details are accurate at the time of purchase.

 

Manufacturing Errors

If an item is verifiably defective or damaged during production, please contact us within 3 business days of delivery at info@plenumsmadeeasy.com. Our team will review the issue and determine whether a remake or replacement is warranted at our discretion.

 

Shipping Damage

While we take great care in packaging and shipping all products, we are not responsible for damages or delays caused by carriers once your order has left our facility.
If your package arrives damaged, please file a claim directly with the shipping carrier. We are happy to provide any necessary documentation to support your claim.

 

Contact

For questions or concerns before placing your order, please contact info@plenumsmadeeasy.com. Our team is happy to help confirm your measurements or clarify any product details.